I can't put in to words the value of having a resource like the people at AA Electric. The time and effort that you put into helping me and my customers is exceptional and greatly appreciated. Your tech support, timely responses, and Jokes are un-paralleled.
Just for your information, I am switching any future orders to you. I have advised our techs here to do the same with RFQ's as well. In forty minutes, you and I were able to accomplish what our previous distributor was not able to do in a week.
PANEL SHOP - Production Administrator
I purchased an encoder and many accessories (tethers and c-face motor covers) from AA Electric in Florida. I do want to let you know that the Inside Sales Rep and Accounts Receivable Rep have championed the process. Inside Sales do the following:
This may seem like simple items but to get all of them right at the same time is not easy. Right now I am purchasing a fair amount of equipment and other vendors are not providing the entire list of items outline above. As I type this message, I have equipment lost in the mail, without any tracking numbers, and the other vendor is not sure if they shipped the item. I have other vendors that have shipped equipment that arrived damaged due to poor packaging practices. Just keep doing what you're doing...you have really helped me.
- Responds to my emails
- Prepares quotations with equipment lead times
- Send acknowledgements when I place an order.
- Sends tracking numbers and invoices when items ship.
- Makes partial (two shipments) when some items are in stock and some need to be ordered from the factory.
- When the equipment arrives they are the correct part number and quantity.
- The equipment works as designed.
Thanks my friend, you have helped us out of a potential jam once again!! Appreciate all your extremely competent assistance here.
PACKAGING FACILITY - Purchasing Agent
I had the need for help, and AA stepped up, and felt we could get a GOOD customer updated. AA has given valuable time, and programming code, which I could not have offered. AA also came up with solutions, and was flexible to meet the needs, when very little was specified. I want to thank your team at AA, for being a source to help grow my business.
ELECTRICAL SYSTEMS INTEGRATOR - President
AA Electric has been an essential partner to our company as we have progressed through our manufacturing process. Their customer service is second to none and is a source of inspiration. Whether we need components expedited for a major project or someone to help us source the right parts for a complex application. We can always count on AA Electric for help. They offer competitive pricing and will consistently go the extra mile to make sure you are happy. We know AA Electric and their team will be there for us when we need them most!
I appreciate the quick turn around on shipments and you maintaining inventory on what we order. AA always make me feel like I am there top priority. We will continue to use AA for current and future automation needs.
We have been a customer of AA Electric for many years ..and have always been reasonably happy with AA Electrics ability to service us. I have to say that the Senior Applications Engineer has made a huge difference in our business. Our engineering staff was cut way back and our sales volume was suffering steadily as a result limited engineering resources .. AA and it's interaction and support of our engineering group has literally turned our business around and back into the black..we expect record sales volume this year and most of it can be credited to your engineer. Thank you so much for your support and service as our go-to Automation Distributor. We look forward to increasingly successful years to come.
Another Happy Customer
We developed a new product at our company and the team at AA Electric helped us source all the parts for the unit and provided us with excellent customer support. Especially when time came for programming. There was a learning curve with this new control system, but with AA's help we were up and running quickly. We now offer our customers a new and better product.
MANUFACTURING PLANT - Director of Technology